Case Management Microservice
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Case Management Microservice

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A set of APIs which allow a more effective management of Cases i.e. to track average handling time and efficiency in case and query resolution.


APIs

reopenCaseState

The purpose of the reopenCaseState API is to update the case state from resolved state to reopen state.

retrievecalendardefinition

The purpose of the retrievecalendardefinition API is to retrieve the business calendar attributes per tenant.

retrieveremainingsladuration

The purpose of the retrieveremainingsladuration API is to retrieve the remaining SLA duration.

retrieveSlaById

The purpose of the retrieveSlaById API is to retrieve the SLA definitions based on the SLA ID.

sladuedate

The purpose of the sladuedate API is to derive the SLA definition based on the SLA ID.

updateStateToClose

The purpose of the updateStateToClose API is to update the case state from resolved to close.

updateStateToResolve

The purpose of the updateStateToResolve API is to update the current state of a case to resolved state.

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