Interaction Management Microservice
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Interaction Management Microservice

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A list of APIs which are a part of Interaction Management Microservices are listed here, alphabetically.


APIs

findCustomerInteractions

The purpose of this API service is to retrieve the customer account interactions based on the internal account ID.

findCustomerInteractionNotes

The purpose of this API service is to retrieve the customer interaction notes based on the internal account ID.

getCustomerInteraction

The purpose of this API service is to retrieve the customer accounts interactions based on customer interaction tracking ID.

updateCustomerInteraction

The purpose of this API service is to update an existing customer account interactions based on the internal account ID.

addNote

The purpose of this API service is to add a note to an existing customer interaction.

createInteractionAndNote

The purpose of this API service is to create both interaction and note associated with an existing customer account.

getByFilter

The purpose of this API service is to retrieve the cases and details based on the applied filter criteria.

getForAccountByFilter

The purpose of this API service is to retrieve the cases and details for a specific customer account based on the applied filter criteria.

createCase

The purpose of this API service is to create a customer interaction task.

getById

The purpose of this API service is to retrieve the cases and details based on the applied filter criteria.

modifyCustomerInteractionCase

The purpose of this API service is to modify an existing customer interaction case.

createNote

The purpose of this API service is to create a note to an existing customer interaction task.

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